Informativa sulla privacy

Return and Refund Policy

Welcome to acyfrq.shop. We want you to have a worry-free shopping experience with us. For any return or refund requests, please reach out to our online customer service within 30 days of dispatch.

1. Contact Us & Support Details

If you have any questions or need assistance, please contact our customer service team.

  • Store Name: acyfrq.shop

  • Email: a01049676870@gmail.com

2. Payment Terms

  • We operate exclusively on a Cash on Delivery (COD) basis, with no alternative payment methods supported.

  • Customers should pay the courier in cash upon delivery. If billing and delivery addresses differ, please ensure an available recipient accepts the package and makes the payment.

3. Shipping & Processing Parameters

  • Destinations: We ship to countries including Germany, Austria, Poland, Czech Republic, Spain, Italy, Hungary, and Greece.

  • Order Processing Time: 1–3 days.

  • Shipping/Transit Time: 7–15 days.

4. Return and Exchange Guidelines

  • Deadline: Please submit your return or refund request within 30 days of dispatch.

  • Return Process:

    • Step 1: Contact our customer service by email within 30 days of dispatch, providing your name, address, phone number, email address , product name, order number, and the reason for your return or exchange.

    • Step 2: After confirmation, we will provide you with the return address, instructions, and further processing steps.

    • Step 3: Return the items according to the instructions provided, using a shipping provider with tracking and packing items carefully.

    • Step 4: Once we receive and inspect the returned goods, we will arrange your refund or exchange.

  • Defective or Incorrect Goods: If items arrive damaged, incorrect, or with shop-caused defects, please contact us within 30 days of dispatch with your details and a description of the issue. We will cover all return shipping costs and arrange a full refund or free replacement.

  • Personal Reasons: Returns for personal reasons (such as dislike or incorrect purchase) are permitted within 30 days of dispatch provided items are in new condition. The customer is responsible for return shipping costs.

  • Exclusions & Cancellations: Returns and exchanges are not accepted after 30 days, for used goods, missing packaging/accessories, mismatched recipient info, or human-error damage. We do not offer direct exchanges; please place a new order after requesting a return. Once orders are confirmed and processing begins (1–3 days), cancellations or modifications may no longer be possible.