Informativa sui rimborsi

I. Deadline for Return and Exchange Requests

• Please submit your request within 30 days of dispatch.
  
  
• Cash on Delivery: Within 30 days of dispatch.
  
  
• Return Shipping Costs: For returns due to personal reasons, the customer is responsible for return shipping costs.
  
  

II. Return Process

• Step 1: Contact Customer Service
  
  
  Please contact us by email within 30 days of dispatch and provide the following information:
  
  
  • Name
    
    
  • Address
    
    
  • Phone Number
    
    
  • Email Address 
    
    
  • Product Name
    
    
  • Order Number
    
    
  • Reason for Return or Exchange
    
    
• Step 2: Receive Return Information
  
  
  After confirmation from Customer Service, we will send you the following information as soon as possible:
  
  
  • Return Address
    
    
  • Return Instructions
    
    
  • Further Processing Steps
    
    
• Step 3: Return the Item
  
  
  Please return the item(s) according to the information provided by Customer Service. To avoid shipping risks, please use a shipping provider with tracking, pack the item(s) carefully, and protect fragile items especially well.
  
  
• Step 4: Refund or Exchange
  
  
  After receiving and inspecting the returned goods, we will arrange an exchange or refund as quickly as possible.
  
  

III. Return/Exchange Due to Product Defects

• If the received goods have defects such as damage, incorrect delivery, or other shop-caused issues, please contact us within 30 days of dispatch and provide your name, address, telephone number, email address, product name, order number, and a description of the problem.
  
  
• After confirmation, we will cover all return shipping costs and arrange a free replacement or a full refund.
  
  
• Our shipments are dispatched to countries including Germany, Austria, Poland, Czech Republic, Spain, Italy, Hungary, and Greece, with processing taking 1–3 days and shipping taking 7–15 days.
  
  

IV. Returns for Other Reasons

• Returns for personal reasons (e.g., dislike, incorrect purchase, etc.) are possible within 30 days of dispatch.
  
  
• Items must be in new condition.
  
  
• The customer is responsible for return shipping costs, and refunds will be processed after we receive the returned item and verify its condition.
  
  

V. Exclusions and Order Cancellations

• Exclusions: Returns and exchanges are excluded for requests made more than 30 days after dispatch; used goods; damaged or missing items, packaging, or accessories; recipient information not matching order information; or human-error damage.
  
  
• Exchanges: We do not currently offer direct exchanges. Please request a return and place a new order.
  
  
• Cancellations: Orders are processed within 1–3 days and shipped within 7–15 days. Once an order is confirmed and processing begins, cancellations or modifications may no longer be possible. You can return the item after receiving it.
  
  

VI. Payment Instructions for Cash on Delivery

• We operate exclusively on a Cash on Delivery (COD) basis, with no alternative payment methods supported. Customers should pay the courier in cash upon delivery.
  
  
• If billing and delivery addresses differ, please ensure an available recipient accepts the package and makes the payment.
  
  

VII. Contact Us

• Store Name: acyfrq.shop
  
  
• Email: a01049676870@gmail.com