Widerrufsrecht

Return and Exchange Policy

We want you to have a worry-free shopping experience. For returns or refunds, please contact our online customer service within 7 days of receiving your order. We'll be happy to assist you with the next steps.

I. Deadline for Return and Exchange Requests

Regardless of the payment method, please submit your request within 7 days of receiving your order.

Cash on Delivery: Within 7 days
Credit Card Payment: Within 7 days
PayPal Payment: Within 7 days

Return Shipping Costs: For returns due to personal reasons, the customer is responsible for return shipping costs.

II. Return Process

Step 1: Contact Customer Service

Please contact us by email or phone within 7 days of receiving your order and provide the following information:

Name
Address
Phone Number
Email Address
Product Name
Order Number
Reason for Return or Exchange

Step 2: Receive Return Information

After confirmation from Customer Service, we will send you the following information as soon as possible:

Return Address
Return Instructions
Further Processing Steps

Step 3: Return the Item

Please return the item(s) according to the information provided by Customer Service.

To avoid shipping risks, please note the following:

Use a shipping provider with tracking.

Pack the item(s) carefully.

Protect fragile items especially well.

Step 4: Refund or Exchange

After receiving and inspecting the returned goods, we will arrange the following as quickly as possible:

Exchange the goods

or refund
Return/Exchange due to product defects

If the received goods have any of the following defects:

Damaged goods

Incorrect goods delivered

Product defects

Other defects caused by our shop

please contact us within 7 days of receiving the goods and provide the following information:

Name
Address
Telephone number
Email address
Product name
Order number
Description of the problem

After confirmation, we will cover all return shipping costs and arrange:

Free replacement of the goods

or a full refund

For returns due to quality defects, please use the "Cash on Delivery" payment method.

Returns for other reasons

Returns for personal reasons (e.g., dislike, incorrect purchase, etc.) are possible.

Please note:

The items must be in new condition.

The customer is responsible for return shipping costs. Refunds will be processed after we receive the returned item and verify its condition.

Cases in which returns or exchanges are excluded:

Returns and exchanges are excluded in the following cases:

Requests made more than 7 days after receiving the item; used goods; damaged or missing items, packaging, or accessories; recipient information does not match the order information; damage caused by human error rather than product defects.

Regarding exchanges:

We do not currently offer direct exchanges.

If you would like an item in a different size, color, or model, please first request a return and then place a new order for the desired item.

Regarding order cancellations:

Once an order is confirmed, we immediately begin preparation and shipping.

Therefore, cancellations or changes to orders are no longer possible after the order confirmation email has been sent.

Should you decide you don't need the item, you can return it after receiving it, following our standard return process.

Payment instructions for cash on delivery:

Customers choosing cash on delivery should pay the courier upon delivery.

If the billing address and delivery address differ, please ensure in advance that the recipient is available to accept the package and make the payment.

Contact

If you have any questions, please contact our customer service.

Email: a01025116787@gmail.com