Versand

Logistics Policy

Thank you for choosing our store. We are committed to providing you with safe, fast, and reliable delivery services. Please read the following logistics instructions for order processing, delivery, and shipping information.

Shipping Countries

Currently, we support delivery to the following European countries:

Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Romania
Bulgaria
Greece
Estonia
Latvia
Lithuania

All items include applicable taxes and fees; normally, you will not need to pay any additional taxes.

Shipping Method
Shipping Method: Free Shipping
Partner Logistics: UPS / FedEx (subject to availability)
Shipping Fee: Free shipping on all orders
Order Processing Time

After successful payment, we typically process and ship your order within 3–5 business days.

Please Note:

Orders placed on weekends and public holidays may experience processing delays.

Warehouse hours are Monday to Friday (excluding public holidays). Delivery Time

Estimated delivery times are as follows:

Order Processing Time: 3–5 business days

Shipping Time: 5–8 business days

Estimated Total Delivery Time:

5–13 business days

Actual delivery time may vary depending on the delivery area, logistics arrangements, and force majeure events.

Order Tracking

After your order is shipped, we will send you a shipping notification and tracking number via email.

Please Note:

Logistics information is usually updated within 24–72 hours after shipment.

During promotional events or holidays, tracking updates may be slightly delayed.

If you are unable to track your order, please contact us promptly, and we will assist you in verifying the status within 48 hours.

Delivery Delays

Delivery times may be delayed due to the following factors:

Inclement Weather
Natural Disasters
Peak Logistics Season
Airline or Transportation Resource Shortages
Customs Inspection
Courier Company Operational Adjustments

If your order has not been delivered by the estimated delivery time, please contact us, and we will assist you in tracking the logistics status as soon as possible.

Order Cancellation and Modification
Before Shipment

Before your order ships, you can apply for the following free of charge:

Cancel Order
Modify Shipping Address
Modify Order Information
After Shipment

Once an order is shipped, you will not be able to:

Modify Order Details
Change Shipping Address
Suspend Delivery
Cancel Order

If you refuse to accept the package and return it to our warehouse, we will process it according to our return policy and deduct the actual shipping costs incurred (if applicable) from the refund.

Please carefully confirm your shipping information before placing your order.

Tax and Fee Information

Most orders do not require additional taxes and fees.

In rare cases, depending on local customs policies, packages may be subject to import duties, value-added tax, or other government-mandated fees.

These fees are collected by the customs of the receiving country and are unrelated to our store; the recipient must bear them.

For information on relevant local policies, please consult your local customs department.

Contact Us

If you have any questions about order delivery, logistics tracking, or shipping services, please feel free to contact us.

Customer service email:

a01025116787@gmail.com

We will reply to your email as soon as possible and are happy to assist you.